Under our customer-care standard, to set a clear expectation, for a clear commercial understanding, our policy includes a 30-day no-reason return and exchange policy. In support of that standard, for a transparent checkout experience, A request may be made for a return or exchange within 30 calendar days after delivery without giving a reason.
About Refunds
To explain how this works, throughout the applicable process, read together with the page below, after the store receive and inspect the return, an approved refund is issued to the original payment method. As a related point, for consistent customer care, please allow 5–10 business days for the refund to appear after it is issued; financial-institution posting times may vary.
Items That Cannot Be Returned Explained
To explain how this works, within our published terms, as part of a dependable process, the non-returnable categories are custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items. At the same time, as a practical service rule, this exclusion does not limit remedies for damaged, defective, or incorrect items where applicable law provides protection.
How to Start a Return or Exchange Explained
For an informed purchase, throughout the applicable process, as the store administers it, send your request to our customer-care team before sending an item back. Consistent with this approach, for eligible U.S. orders, the store will confirm eligibility, provide return instructions, and direct the shipment to the return address listed below. Operationally, for eligible U.S. orders, unauthorized returns may be delayed.
For a predictable shopping experience, for eligible U.S. orders, as the store administers it, our team provides a prepaid return shipping label and pay the return shipping cost for both change-of-mind or other no-reason returns and returns involving damaged, defective, incorrect, or other quality-issue items.
Order Cancellation Explained
For customers using this store, to keep the record precise, used as the operative rule, A request may be made for cancellation before an order ships. Operationally, for straightforward administration, after shipment, the order is handled under this Refund Policy.
What to Know About Return Condition
Under our customer-care standard, for eligible U.S. orders, read together with the page below, except for an item returned because of a quality issue, an item should be returned with its original packaging, accessories, and proof of purchase and should not show avoidable use or damage.
Exchanges: Key Details
To keep expectations transparent, for consistent customer care, as the controlling customer standard, approved exchanges are available during the same 30-day period. At the same time, as part of the customer agreement, the store may ship the replacement after the returned item is received or otherwise resolve the exchange with you.
Merchant Contact Information
For customers using this store, for a transparent checkout experience, as a firm service commitment, Trading name: Sun Bum
The customer-facing rule is that as part of the customer agreement, for day-to-day application, Merchant email: Support@SunBuf.shop
To explain how this works, within the process described here, set out transparently, Service phone: 8563666625
For consistent handling, as part of the customer agreement, as part of a dependable process, Business and return address: 96 Mission St, Baltic, CT 06330, US
To avoid uncertainty, for eligible U.S. orders, as the controlling customer standard, Service desk hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).