To keep expectations transparent, for customer clarity, used as the operative rule, reach our customer-care team for order, shipping, return, exchange, payment, product-information, or privacy questions.
Order Requests
For a predictable shopping experience, under the store standard, expressed in customer-ready terms, for order help, share the order number and a concise description of the request, but do not email complete payment-card information. In customer-facing terms, for shoppers reviewing this page, you can ask for cancellation before shipment; after shipment, the Refund Policy applies.
Customer Care Hours Explained
In practical terms, as part of the customer agreement, with the applicable scope identified, our service desk is open Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/New_York). For reference, throughout the applicable process, messages arriving outside that window are reviewed during the next service period.
Store Contact and Service Information
As part of our service commitment, within our published terms, as the controlling customer standard, Trading name: Sun Bum
The customer-facing rule is that as part of this policy, read together with the page below, Primary support email: Support@SunBuf.shop
To keep expectations transparent, as part of the customer agreement, expressed in customer-ready terms, Primary support number: 8563666625
Our policy is designed so that for shoppers reviewing this page, for a clear commercial understanding, Store physical address and return destination: 96 Mission St, Baltic, CT 06330, US
For a predictable shopping experience, under the store standard, with the customer impact made clear, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).